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Support

Customer Service/Technical Support for Consumers Only

Hours of Operations: Monday - Friday, 8:30am to 5:30pm (PST)

Please note: Product orders are processed within 24-48 hours of e-mail confirmation.

dreamGEAR, LLC / iSound
20001 S. Western Ave
Torrance, CA 90501
Phone | 877-999-DREAM (3732) (U.S. and Canada only) or 310-222-1045
Fax | 310.222.5577
www.dreamgear.net
www.isound.net

support@dreamgear.net
TOLL FREE: 877-999-DREAM (3732) (U.S. and Canada only) or 678-606-5000 (international)

Online Order Inquiries Email: (for all orders placed on dreamgear.net or isound.net)
onlinesales@dreamgear.net

FOR DISTRIBUTORS/WHOLESALERS:
Sales Inquiries ( For Distributors/Wholesalers ONLY):
Moris Mirzadeh: morism@dreamgear.net
Telephone: 310-222-5522 ext. 111
Fax: 310-222-5577

Human Resource Department
For career opportunities, please email your resume and cover letter to:
HR Inquiries: hr@dreamgear.net

Have a Great Idea for a New Product?
To submit your idea, please contact our Sales Department.

FAQs: Frequently Asked Questions

Q: What is the warranty policy for dreamGEAR/i.Sound products?

All dreamGEAR/i.Sound products come with a limited warranty and have been subjected to a thorough series of tests to ensure the highest level of dependability and compatibility. It is unlikely that you will experience any problem, but if a defect should become apparent during the use of this product, dreamGEAR warrants to the original consumer purchaser that this product will be free from defects in material and workmanship for a period of 120 days from the date of your original purchase. If a defect covered by this warranty occurs, dreamGEAR, at its option, will repair or replace the product purchased at no charge. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at the sole discretion of dreamGEAR.

This warranty does not cover normal wear and tear, abusive use or misuse, modification, tampering or by any other cause not related to either materials or workmanship. This warranty does not apply to products used for any industrial, professional or commercial purposes.

For service on any defective product under the 120-day warranty policy, please contact Consumer Support to obtain a Return Authorization Number.
NOTE: dreamGEAR will not process any defective claims without a Return Authorization Number.

Q: How do I obtain service for my defective product?

To obtain service for any defective product under the 120-day warranty policy, you must:

  1. Call dreamGEAR Consumer Support at 877-777-DREAM (3732) (USA and Canada only) or 310-222-1045 (International) or email us at support@dreamgear.net
  2. Before returning any damaged or defective items, make sure to obtain a Return Authorization Number from dreamGEAR Consumer Support. NOTE: dreamGEAR will not process any defective claims without a Return Authorization Number.
  3. Return the product to dreamGEAR with postage prepaid (shipping insurance recommended). dreamGEAR will not be held responsible for any damage or loss of the product during shipping. dreamGEAR will cover the cost to ship the repaired or replaced item back to you.
  4. Enclose the following items along with your returned product:
    • Copy of your original sales receipt showing the date of purchase
    • Brief description of the issue
    • Contact information including physical mailing address, daytime/evening phone numbers and email address, if available
    • Your Return Authorization Number

All returns should be addressed to:

dreamGEAR, LLC
Attn: Consumer Support
P.O Box 478
Torrance, CA 90508

Please allow up to 4 to 6 weeks for processing.

Q: How do I register my product?

You can easily register dreamGEAR/iSound and i.Sound products quickly and easily online.

Q: Where can I find my product manual?

All product manuals can be found and downloaded from the individual product's page. To locate your product, search for the name of your product in the search bar at the top of every page.

Q. Where can I get informational sell sheets about each product?

All product sell sheets, complete with full item specs and dimensions, can be found and downloaded from the individual's product page. To locate your product, search for the name of your product in the search bar at the top of every page. If you have the specific item number, that will help narrow your search.

Q: What is dreamGEAR/i.Sound return policy?

We do not accept returns or refunds. All Sales are final.

Q. Where can I get informational sell sheets about each product?

All product sell sheets, complete with full item specs and dimensions, can be found and downloaded from the individual's product page. To locate your product, search for the name of your product in the search bar at the top of every page. If you have the specific item number, that will help narrow your search.

Q: How long does it take for my product to ship?

Please note that all orders are processed and shipped within 24-48 hours of the e-mail confirmation.

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Important Notice